We want every client to feel confident before starting a project with Noveii (“Noveii,” “we,” “us”). This policy explains our approach to refunds clearly and up front, so there are no surprises.
Our policy: payments are non-refundable
Website design and development is custom, hands-on work. Once a project begins, the value is in the time, planning, design and development resources we commit to it — work that can’t be returned or resold. For that reason, all payments are non-refundable.
Why we work this way
Unlike an off-the-shelf product, a custom website is built specifically for you. From the first conversation, we’re investing real effort into your project. Payments become non-refundable once any of the following has happened:
- Work on your project has started.
- Planning, strategy or discovery has begun.
- Designs or concepts have been created.
- Development time or resources have been allocated to your project.
Because a deposit reserves time on our schedule and kicks off this work, deposits are non-refundable.
What this does not mean
A no-refund policy isn’t a no-care policy. We’re committed to delivering work we’re proud of:
- Your package includes defined revision rounds so we can refine the work with your feedback.
- We communicate clearly at each milestone so you’re never in the dark.
- If something isn’t right within the agreed scope, we’ll work with you to make it right.
Cancellations
You may choose to end a project at any time. If you do, any payments already made remain non-refundable, and any outstanding balance for work completed up to that point becomes due. We’ll provide the deliverables completed through the cancellation date in line with our Terms & Conditions.
Chargebacks
If you have a concern about a payment, please contact us first — we’ll always try to resolve it fairly. Initiating a chargeback for work that has been performed does not change the non-refundable nature of payments under this policy and our Terms.
Questions before you start
The best time to ask is before a project begins. If anything here is unclear, email us at hello@noveii.com and we’ll walk you through it before any commitment is made.